Terms and Conditions for Carpet Cleaners E8
These Terms and Conditions set out the basis on which Carpet Cleaners E8 provides professional cleaning services to residential and commercial customers. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions the following expressions shall have the meanings set out below:
Customer means the individual, company or organisation that books cleaning services with Carpet Cleaners E8.
Company means Carpet Cleaners E8 and any authorised representatives or subcontractors engaged to perform the cleaning services.
Services means any carpet, upholstery, rug or related cleaning services and any associated tasks agreed between the Company and the Customer.
Premises means the address or location where the Services are to be carried out.
Agreement means the contract between the Company and the Customer for the provision of Services as described in these Terms and Conditions.
2. Scope of Services
The Company will provide the Services as agreed at the time of booking, which may include carpet cleaning, rug cleaning, upholstery cleaning and related tasks. The specific scope, including the number of rooms, items or areas, will be confirmed during the booking process.
The Company reserves the right to reasonably adjust the scope of work or the quoted price if the actual condition of the Premises or items to be cleaned differs significantly from the description provided by the Customer at the time of booking.
3. Booking Process
3.1 Bookings may be requested by the Customer via the Companys accepted communication channels. A booking is subject to availability and is not confirmed until the Customer receives explicit confirmation from the Company.
3.2 The Customer must provide accurate information regarding the Premises, including property type, approximate room sizes, number of items, access arrangements and any known issues such as heavy soiling, stains or damage.
3.3 The Company may request photographs or additional information to provide an accurate quotation and to ensure appropriate equipment and products are brought to the Premises.
3.4 By confirming a booking, the Customer acknowledges that they have the authority to arrange cleaning at the Premises, whether as owner, tenant, agent or authorised representative.
4. Access to the Premises
4.1 The Customer is responsible for providing safe and reasonable access to the Premises at the agreed date and time. This includes ensuring that keys, access codes or concierge arrangements are in place where necessary.
4.2 If the Company is unable to gain access to the Premises at the scheduled time, waiting time or a missed appointment fee may be charged, and the Company reserves the right to treat the appointment as cancelled by the Customer.
4.3 The Customer must ensure that electricity and running water are available at the Premises for the duration of the Services. If these are not available, the Company may not be able to complete the work and may charge a call-out or cancellation fee.
5. Customer Obligations
5.1 The Customer must ensure that areas to be cleaned are reasonably clear of small items, personal belongings and fragile objects. Large furniture may be moved by prior arrangement only and at the Companys discretion.
5.2 The Customer should inform the Company in advance of any delicate fabrics, pre-existing damage, loose fittings, instability of furniture, or any areas of concern that may affect the performance of the Services.
5.3 The Customer agrees to keep children, pets and other occupants away from work areas during cleaning for health and safety reasons.
5.4 The Customer acknowledges that drying times can vary depending on ventilation, temperature and fabric type and agrees to follow any aftercare instructions provided by the Company.
6. Pricing and Quotations
6.1 All quotations are based on the information provided by the Customer and are subject to change if the actual work required is materially different.
6.2 Prices are stated in pounds sterling and may be subject to applicable taxes where required by law.
6.3 The Company will inform the Customer of any price adjustments before commencing work that differs from the original quotation. If the Customer does not agree to the revised price, the Company reserves the right to cancel the booking and may charge a call-out fee.
7. Payments and Charges
7.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.
7.2 The Company accepts commonly used UK payment methods as notified to the Customer during booking. Cash payments, where accepted, must be handed directly to the operative or authorised representative.
7.3 For commercial customers or larger jobs, the Company may require a deposit or full prepayment prior to the commencement of the Services.
7.4 Invoices issued to account customers must be settled within the payment terms specified on the invoice. Late payments may incur interest and administrative charges in accordance with applicable UK legislation.
7.5 The Customer is responsible for all bank charges and fees associated with their chosen payment method.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking by giving reasonable notice prior to the scheduled appointment time. The Company will specify the required notice period at the time of booking.
8.2 If appropriate notice is not given, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted service price.
8.3 The Company may cancel or reschedule a booking due to circumstances beyond its control, such as severe weather, transport disruption, staff illness, equipment failure or safety concerns at the Premises. In such cases, the Company will offer the Customer an alternative appointment.
8.4 If the Customer is not present at the Premises at the scheduled time, or access cannot be gained, the Company may treat this as a late cancellation and charge the applicable fee.
9. Service Standards and Limitations
9.1 The Company will perform the Services with reasonable care and skill, using methods and products suitable for professional cleaning of carpets, rugs and upholstery.
9.2 The Customer acknowledges that certain stains, odours and wear damage may be permanent and cannot be completely removed by cleaning. The Company does not guarantee the removal of all stains or restoration to original condition.
9.3 Colour fastness and fabric compatibility are assessed based on industry practice and manufacturer guidance where available. However, the Company cannot be held liable for issues arising from undetected or pre-existing fabric instability, previous cleaning treatments or hidden defects.
9.4 The Company may refuse to carry out work on items or in areas where there is a risk to health and safety, structural integrity or where the items are unsuitable for the cleaning methods available.
10. Health, Safety and Waste Regulations
10.1 The Company operates in accordance with applicable UK health and safety legislation and will take reasonable steps to ensure the safety of staff, the Customer and other occupants while providing Services.
10.2 Some cleaning products and equipment must be used in well-ventilated areas. The Customer agrees to allow adequate ventilation during and after cleaning where reasonably possible.
10.3 The Company will handle, store and dispose of cleaning solutions and associated waste in compliance with relevant UK waste management and environmental regulations.
10.4 The Customer is responsible for the disposal of general household waste or items that are not generated by the Companys Services. The Company is not a licensed waste carrier for bulk refuse or construction waste unless explicitly stated.
10.5 Where the Company removes limited waste arising directly from the cleaning process, such as used cloths or small quantities of extracted residues, this will be done in a lawful and responsible manner.
11. Damage, Liability and Insurance
11.1 The Company maintains appropriate insurance cover for its activities in the UK. Details of cover may be provided to the Customer upon request.
11.2 The Customer must report any alleged damage or issues arising from the Services to the Company as soon as reasonably practicable and, in any event, within 48 hours of the work being completed. The Customer should provide photographs and a detailed description where possible.
11.3 The Companys liability for loss or damage arising from negligence, breach of contract or otherwise shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair, replacement or the fee paid for the specific Service that gave rise to the claim.
11.4 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of enjoyment, loss of business or loss of opportunity.
11.5 The Company is not responsible for wear, discolouration, fading, shrinkage, loose seams, fraying or other issues that are the result of age, normal use, poor installation, manufacturing defects or previous cleaning or treatment by third parties.
11.6 The Company accepts no liability for damage resulting from failure by the Customer to follow aftercare instructions or for allowing heavy traffic on damp carpets and upholstery before they are fully dry.
11.7 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud or any other liability that cannot lawfully be excluded under UK law.
12. Complaints and Service Issues
12.1 The Company aims to resolve any concerns efficiently. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing clear details of the issue.
12.2 The Company may arrange to inspect the work and, where appropriate and reasonable, offer a re-clean of the affected area or another remedial action without additional charge.
12.3 A re-clean or remedial visit must normally take place within a reasonable time from the original appointment. Availability will be subject to scheduling constraints.
13. Personal Data and Privacy
13.1 The Company collects and processes personal data provided by the Customer for the purpose of managing bookings, delivering Services, processing payments and fulfilling legal obligations.
13.2 Customer information will be handled in accordance with applicable UK data protection laws. The Company will not sell Customer data to third parties and will only share it where necessary for the performance of the Services, legal compliance or as required by law.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to adverse weather, transport disruption, strikes, lockouts, accidents, public health emergencies, power failure, equipment breakdown or acts of government.
15. Amendments to Terms and Conditions
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to the Customer and will apply to future bookings.
15.2 The Terms and Conditions in force at the time of the Customers booking will normally apply to that booking, unless a change is required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17. General Provisions
17.1 If any provision or part of a provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision or part shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
17.4 These Terms and Conditions, together with any written confirmation of booking and agreed quotation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements or understandings.
